Order Placement

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DUTY/TAX
The terms of sale is DDU* "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charges needed in the due course, these harges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents. Thank you. (*DDU: Delivered Duty Unpaid)

Payment
Use VISA, Master Card, JCB, Diners and American Express to pay for the purchase fo the merchandize. There is no surcharge for using your credit card to make purchases. Provide such information such as card number, anme of the puchaser, date of expiry, address, and phonu number. Incorrect information will cause a delay in processing your order. Billing date will be the date when the merchandise is shipped.

Shipping
The merchandise which have been ordered before 13:00 JST will be shipped the following day except Saturday, Sundays and hoidays unless otherwise specified. Merchandize will e shipped throught EMS and/or small packet by Japan Post Office. However they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations. Shipment's tracking service is provided by Japan Post Office. We will send "tracking number" to customers.
http://www.post.japanpost.jp/int/information/index.html
A careful packing is being guaranteed, however any unexpected damage was seen on delivery, simply do not accept the package and check the contents together with local post office staff.

Return/Cancel Policy
We will change the products if damaged and trouble caused solely by the company and if the wrong products is being sent in international transactions. However in case of the same kind of products are out of stock, they will be refunded by the below procedure.
1. Notify our customer service center of the damage with detailed and reasonable explanation within 30days after delivery.
2. Return the damaged item to the designated place as it was originally shipped or follow the instruction of our staff at customer service center.
3. Use the enclosed packing slip and return form, when returning damaged products.
Sorry, return policy will not apply for the products shipped overseas, due to customer's convenience.

Copyright
Except as otherwise procided, the copyright herein such as of thext, graphics, icon, image, photograph belong to "BANSO STORE". Customers in "BANSO STORE' are required to enjoy solely shopping and no other purposes.
Any contents of the site shall not be reproduced without the written consent. Violation of any part of the above policy is subject to the civil and regulatory penalty.